Terms and Conditions
These terms and conditions apply to all users of the www.thewatchgallery.com, a website owned and operated by DM London Ltd (‘DM London’, ‘The Watch Gallery’, ‘we’, ‘us’ or ‘our’) and referred to as the ‘Website’ for the remainder of this document. By using any part of the Website, registering, placing an order, submitting a comment or entering a competition, you agree to be bound by these terms and conditions.
Please note that these terms and conditions may be amended or update at any time and without notice. If you have any queries concerning our conditions of service please email firstname.lastname@example.org or call 020 7952 2730 before placing an order.
The Website may contain links to third party websites that are not owned or controlled by DM London. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third party websites. In addition, DM London will not and cannot censor or edit the content of any third-party site. By using the Website, you expressly relieve DM London from any and all liability arising from your use of any third-party website.
Privacy & Security
Terms of Sale
Once a reduced sale item has sold out it is no longer available to order in and be sold at the at the reduced sale price.
Some items are reduced due to the condition of the stock these items are still in full working order but may have some minor marks/damage.
Some items may not come with the warranty card enclosed, the warranty for certain brands will be held for 14 days and sent once the returns period has expired however the receipt is proof of purchase and validates the warranty.
By placing an order you agree to the terms and conditions here stated. All orders are subject to availability and confirmation of the order price.
Pricing and availability: All prices for goods and services on this Website are displayed in £ sterling, and are inclusive of VAT. Please note all Pre owned watches are not eligible for VAT so will be priced and sold exclusive of VAT Delivery charges may be applied on a per order basis – the total cost of your order will include the cost of goods and delivery charges minus any promotional discount (if applicable). All prices displayed are subject to change without warning.
Eligibility: In order to purchase goods or services from this Website you must be over 18 years of age and have a valid debit or credit card. In placing an order you warrant that all details provided by you are true and accurate, that you are the authorised user of the credit or debit card used to place the order and that sufficient funds are available to complete the order. DM London retains the right to refuse any order made by you.
from time to time we may require to perform further checks via email, this maybe in the form of further idetification or proof of address, these checks if not replied to will delay any dispatch of your order and possible cancelation
Payment: Upon receiving your order we will conduct standard pre-authorization checks on your payment card to ensure that sufficient funds are available to fulfill the transaction. Your card will be debited once your order has been shipped (see below).
Contract: On placing an order with us you will receive an email from email@example.com acknowledging receipt of your order. Please note that your order is subject to availability and this email does not constitute acceptance of your order. Once your items have been picked and readied for delivery we will send you a confirmation email which will constitute our contract with you to supply the goods and services detailed within the email.
Shipping: Despatch times may vary and are subject to availability of stock. You should also factor in any additional time required to complete requested services (such as bracelet re-sizing). once shipped the cusomer will recieve an email contianing the tracking number. Our delivery guarantees are limited to mainland UK and may be subject to delays outside of our control. We will not be held responsible for services supplied by third parties or delays within the postal network. For detailed information concerning delivery pricing and despatch timing please see the Delivery section.
Discounts: From time to time we may offer discount codes to our registered customers; such codes are governed by the terms and conditions explicitly set out against them. Any discount codes made available for use on the website will be available for a limited period of time only.
The content displayed within this Website, except all User Submissions (as defined below), including without limitation, the text, software, scripts, graphics, photos, sounds, music, videos, interactive features and the like ("Content") and all the registered and unregistered trademarks, service marks and logos contained therein ("Marks"), are owned by or licensed to DM London, subject to copyright and other intellectual property rights. All rights are reserved by DM London and its licensors.
Such Content is provided for your information and personal use only and may not be used for the purposes of a business or commercial enterprise. You are not permitted to publish, manipulate, distribute or otherwise reproduce any of the content supplied to you or that appears on this Website without prior written permission.
This site contains several trademarks and service marks that are owned by Audemars Piguet Holding SA and/or its affiliates and are used here under a valid license agreement. You are not authorized to copy, modify or reproduce them without their respective owner’s permission
User Generated Content
Users may submit images, comments and reviews for publication on the Website – such user generated content is subject to the following terms and conditions:
By submitting material to this Website you automatically grant DM London the royalty-free, perpetual and exclusive right and license to use, reproduce, modify, publish and create derivative works from such material worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed. You also acknowledge that DM London is not obliged to publish any material submitted by you, and may remove any previously submitted materials from the Website at any time.
You are solely responsible for your own submissions and the consequences of posting or publishing them. When submitting material to the Website, you affirm that you own or hold the necessary licences, rights and consents to the material you are submitting. In submitting materials you agree that you will not: submit copyrighted materials for which you do not have consent; publish defamatory, obscene or libellous content, or subject matter likely to cause offence; impersonate another person; publish malicious content likely to damage DM London or a third party.
DM London does not endorse any opinion, recommendation, or advice expressed within user submissions, and DM London/The Watch Gallery expressly disclaims any and all liability in connection with the user generated content published on or through the Website. DM London does not permit copyright infringing activities and infringement of intellectual property rights on its Website, and DM London will remove all user generated content if properly notified that such content infringes on another's intellectual property rights.
DM London reserves the right to remove or edit any user generated content that it deems in breach of the above terms and conditions, and/or to delete any user registered account related to such content.
You must not interfere with the smooth running and operation of this website. You will not commit or encourage a criminal offense; transmit or distribute harmful or malicious software; attempt to interfere with or cause disruption to the technical platform on which this Website is hosted or the service offered by this website; send unsolicited promotional material or ‘spam’ to email addresses contained within this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. DM London will report any such breach to the relevant legal authorities and will disclose all relevant information which could be used to ascertain your identity.
You agree that your use of this Website shall be at your sole risk. To the fullest extent permitted by law, DM London its officers, directors, employees, and agents disclaim all warranties, express or implied, in connection with the website and your use thereof. The Watch Gallery makes no warranties or representations about the accuracy or completeness of this site's content or the content of any sites linked to this site and assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content, (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to and use of our website, (iii) any unauthorised access to or use of our secure servers and/or any and all personal information and/or financial information stored therein, (iv) any interruption or cessation of transmission to or from our website, (iv) any bugs, viruses, trojan horses, or the like which may be transmitted to or through our website by any third party, and/or (v) any errors or omissions in any content or for any loss or damage of any kind incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available via the DM London website.
DM London does not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the DM London website or featured in any banner or other advertising, and DM London will not be a party to or in any way be responsible for monitoring any transaction between you and third-party providers of products or services. As with the purchase of a product or service through any medium or in any environment, you should use your best judgment and exercise caution where appropriate.
Except where expressly stated to the contrary all persons (including their names and images), third party trademarks and images of third party products, services and/or locations featured on this Website are in no way associated, linked or affiliated with DM London and you should not rely on the existence of such a connection or affiliation. Any trademarks/names featured on this Website are owned by the respective trademark owners. Where a trademark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to ASOS.
Limitation of Liability
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law DM London and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or linked sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect DM London’s liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
You agree to defend, indemnify and hold harmless DM London, officers, directors, employees and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to legal fees) arising from: (i) your use of and access to the Website; (ii) your violation of any term of these Terms of Service; (iii) your violation of any third party right, including without limitation any copyright, property, or privacy right; or (iv) any claim that one of your User Submissions caused damage to a third party. This defence and indemnification obligation will survive these terms and conditions and your use of the Website.
Governing Law & Jurisdiction
These terms and conditions are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.
You agree to comply with the above stated terms and conditions. Should you break these terms, or incur liabilities as a consequence of using this Website, you will be responsible for the costs and expenses that we incur as a result of such breach including reasonable legal fees (if applicable). You will remain liable if someone else uses your account or personal information unless you can prove such use was fraudulent.
Tag Heuer Connected Watch
If the watch is paired to the mobile phone of the client and he wants to return it, then a factory reset must be selected on the watch to ensure all of the information from his mobile is erased. If this is not performed we are unable to issue a refund.
If the watch is paired to a cell but the customer has also registered this on the Connected watch website, then the watch can not be returned as it is not possible to de-register this and the watch will be forever linked to this account therefore the 14 day return policy is no longer valid on your purchase, making the connected watch non-returnable.
If we re-sized your watch bracelet before sending it to you, please send the included links back along with your watch. Please note that we cannot accept returned watches that have been re-sized by other parties.
The Watch Gallery.com Black Friday event begins online on Wednesday 23rd November 2016 at 16:00 and ends on Monday 28th November 2016 at 23:59pm. Offer is valid for online purchase only. 10% off will be applied on selected lines at checkout using promo code ‘BLACK10’. The Black Friday and Cyber Monday promotion cannot be applied to previously purchased merchandise. TWG.com reserves the right to end or amend this offer at any time without notice. If you wish to return or exchange your items purchased at time of promotion usual returns policy still applies.