The online application should take no longer than a matter of minutes to complete. You should then receive an instant response confirming your application’s success. Occasionally, V12 - our 3rd party financial services provider - will need to manually check the application. In such cases V12 will confirm their decision by email within 1 working day.
All you need to do is fill in the online form at the payment stage and add an electronic signature. Please ensure you use your full name and registered address (i.e. the same format as used by your bank). On the successful completion of your application you will be asked to verify your identity by authorising a 50p transaction against a credit or debit that you own. This is a fraud prevention measure used to validate the details you have provided - no money is taken from your account.
Applications can be declined for numerous reasons including because of typing errors or mismatching address details in the application process - please check these thoroughly. Please note that other criteria may apply and we cannot guarantee the acceptance of your application.
If your application is unsuccessful, you can still purchase the item by credit card or PayPal - please talk to our sales team about alternative payment options.
Note: accessing this section should trigger a live chat response, if out of hours this should capture contact details and message
If your application is declined, it’s usually for one of the following reasons:
- you did not meet the eligibility criteria
- adverse credit reference agency information
- your credit score
- you are considered to be overcommitted financially
- your existing account performance with other lenders
If you wish to appeal the decision made by V12, it is advised that you obtain an up-to-date copy of your credit report by contacting the Experian Help Centre, before appealing directly to V12. Due to data protection all customer appeals must be dealt with directly with V12 by email to email@example.com or by phone, by calling 02920 468 916.
Standard conditions apply for returns and cancellation periods - see: Returns & Refunds
In the event that your order contains more than one item, please note that you will need to return the full order in order to cancel the finance agreement. This means that if, for example, you have purchased 3 items but would like to return 1 of those items, then all 3 items must be returned back to us.
We've teamed up with V12 Retail Finance Limited ("V12") to offer you a flexible and affordable option to pay on finance. V12 is the UK's only specialist provider of Retail Point of Sale Credit, providing finance options for more than 20 years through its industry leading online paperless processing system. If your application is successful, you will enter into a Credit Agreement with Secure Trust Bank Plc (V12's parent company) which will be administered by V12. V12 is authorised and regulated by the Financial Conduct Authority. Secure Trust Bank Plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 204550.