Returns

In the rare event that you’re not thrilled with your new watch, please contact our watch experts by calling 0207 9522730 who will talk you through our returns process.  

Please note that we cannot refund returned items unless all elements on the Returns Checklist are confirmed.

Returns Checklist:
1. All tags and labels are in place and haven’t at any point been removed from the watch.
2. The Watch is unworn, free of any marks, scratches or other impediments hat would prohibit it from being offered for sale as new.
3. All instructions, guarantees, presentation packaging etc. are unblemished and included with the watch.
4. The watch is returned to us within 14 days for full priced items, 7 days for discounted items.

Faulty Goods

Please contact our watch experts on 0207 9522730 as soon you become aware of a fault.

Receiving a Refund

Once the item has been returned by The Watch Gallery please allow up to 14 days from the date of receipt for the refund to be processed.  Funds will be credited to the original payment method used.  For those customer that have used one of our finance options we will also cancel the credit agreement on your behalf once the items have been received and inspected

Important Information

Any items purchased at our normal full retail price from our website may be returned to us for refund or exchange within 14 days of receipt.  Sale items or products purchased under ‘Special Promotions’ that involve a reduction in price from the normal retail price must be returned within 7 days.

Please note this refund policy only applies to watches sold via the website, for individual store policy’s please contact the store directly.

*Any purchases returned after the allocated period will be sent to the manufacturer for inspection. If upon inspection the manufacturer finds a fault that could not have been caused by the customer, repairs will then be made under the manufacturer's warranty.

Re-sized bracelets

If we re-sized your watch bracelet before sending it to you, please send the included links back along with your watch. Please note that we cannot accept returned watches that have been re-sized by other parties. this includes leather or rubber straps that must be cut to be fitted or by adjustment cause the strap to become marked in any way.

Tag Heuer Connected Watch

If the watch is paired to the mobile phone of the client and he wants to return it, then a factory reset must be selected on the watch to ensure all of the information from his mobile is erased. If this is not performed we are unable to issue a refund.
If the watch is paired to a cell but the customer has also registered this on the Connected watch website, then the watch can not be returned as it is not possible to de-register this and the watch will be forever linked to this account therefore the 14 day return policy is no longer valid on your purchase, making the connected watch non-returnable.