Job Profile

Assistant Account Manager

  • Luxury watch retailer selling fine and designer brands through own stores, concessions and websites
  • Working in partnership with exciting key players in the market including Selfridges, John Lewis & ASOS
  • Medium sized, privately owned business with entrepreneurial culture and ambitious growth plans
  • These plans include significantly developing the online channel through 3rd party websites,

Purpose of role

  • Reporting directly to the Account Manger in developing and managing working relationships
  • Being a key point of contact between TWG and key accounts; ensuring the relationship runs smoothly
  • To resolve issues raised by key accounts in a timely manner and coordinating actions required

Key Skills required

  • Works well under pressure and to tight deadlines
  • Ability to remain calm and unfazed by high pressure situations
  • Able to manage workload and prioritize effectively
  • Excellent verbal and written communications skills
  • Computer literate in Microsoft Word and Excel (Ideal but not essential)


Account Management

  • Supplier set up process ensuring completion of new suppliers and on-boarding
  • Manage all supplier compliance, labelling, carton requirements, failed collections
  • Manage all ASN delivery upload rejections, stock in query, EAN errors, system issues
  • Ensure security tags are supplied to all suppliers

Order Management

  • Communication of all PO’s and MDA’s to suppliers
  • Requesting stock availability from suppliers for weekly repeat orders
  • Weekly sample requests and management of these to ASOS
  • Manage and maintain stock to ASOS tracker, ensuring bookings are made and deliveries are on time

Delivery management

  • Managing the delivery process and all supplier queries including customs and portal queries
  • Updating weekly delivery schedules and chase suppliers for orders and bookings
  • Managing all MDA, delivery and booking amendments

Product Creation / Upload

  • Complete all product data sheets to partners for SKU creation
  • Request all imagery from suppliers; issuing these to Partners including Selfridges & John Lewis




Based in Central London


Fixed term contract