Iconic craftsmanship lands at The Watch Gallery.
By Murray Clark, 1 September 2014
Applying for finance is easy:
A minimum 10% deposit is required but you can amend the amount here:
To apply for finance you must be 21 or older, in regular employment and resident in the UK for more than 3 years. Finance is applicable for order values over £750 and is excluded from sale/promotional items. Limited finance options apply for Pre-owned watches (see individual products for details).
If your application is successful, you’ll be asked to to pay a deposit using a credit or debit card registered in your name. We use this payment to validate the details registered against your address so please ensure that the details for the card used match those provided in the credit application.
Other conditions may apply and we cannot guarantee that your application will be accepted. Stock will not be allocated until the application has been completed and approved. We reserve the right to withdraw finance on certain products at any time. Pay on Finance is provided through our external partner, V12. If your application is successful you will enter into a Credit Agreement with Secure Trust Bank Plc, who is V12’s parent company. Items can only be dispatched to the billing address unless prior arrangements have been made (please contact us prior to dispatch for further details)
Should you cancel your credit agreement and have already received products from us, then you will be liable to pay us in full for the product (unless your cancellation rights apply).
The online application should take no longer than a matter of minutes to complete. You should then receive an instant response confirming your application’s success. Occasionally, V12 - our 3rd party financial services provider - will need to manually check the application. In such cases V12 will confirm their decision by email within 1 working day.
All you need to do is fill in the online form at the payment stage and add an electronic signature. Please ensure you use your full name and registered address (i.e. the same format as used by your bank). On the successful completion of your application you will be asked to verify your identity by authorising a 50p transaction against a credit or debit that you own. This is a fraud prevention measure used to validate the details you have provided - no money is taken from your account.
Applications can be declined for numerous reasons including because of typing errors or mismatching address details in the application process - please check these thoroughly. Please note that other criteria may apply and we cannot guarantee the acceptance of your application.
If your application is unsuccessful, you can still purchase the item by credit card or PayPal - please talk to our sales team about alternative payment options.
Note: accessing this section should trigger a live chat response, if out of hours this should capture contact details and message
If your application is declined, it’s usually for one of the following reasons:
If you wish to appeal the decision made by V12, it is advised that you obtain an up-to-date copy of your credit report by contacting the Experian Help Centre, before appealing directly to V12. Due to data protection all customer appeals must be dealt with directly with V12 by email to email@example.com or by phone, by calling 02920 468 916.
Standard conditions apply for returns and cancellation periods - see: Returns & Refunds
In the event that your order contains more than one item, please note that you will need to return the full order in order to cancel the finance agreement. This means that if, for example, you have purchased 3 items but would like to return 1 of those items, then all 3 items must be returned back to us.
We've teamed up with V12 Retail Finance Limited ("V12") to offer you a flexible and affordable option to pay on finance. V12 is the UK's only specialist provider of Retail Point of Sale Credit, providing finance options for more than 20 years through its industry leading online paperless processing system. If your application is successful, you will enter into a Credit Agreement with Secure Trust Bank Plc (V12's parent company) which will be administered by V12. V12 is authorised and regulated by the Financial Conduct Authority. Secure Trust Bank Plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 204550.
As a certified Zenith dealer, all of our watches are supplied securely packed in official brand presentation boxes with stamped and dated documentation including the manufacturer's 2 year international warranty.
If your watch has a linked bracelet, we can adjust the size before it's sent so that it fits straight out of the box.
On placing your order you will receive a confirmation email - please reply to this email with your wrist measurement (in mm) and we'll make the necessary adjustments before despatch. Any links that have been removed will be sent with your watch. In some cases you may need additional links - in which case we'll get in touch as there may be a small additional cost as we'll need to source these from the manufacturer.
For a handy guide to watch sizing take a look at our sizing guide.
*NB. Finance orders may be subject to delays.