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Our Guarantee

We have the finest range of luxury Swiss watches available online and in-store and we believe that your experience of buying an exemplary timepiece should be matched with outstanding customer service, complete trust in the authenticity of your watch and a clear and simple money back guarantee.

Customer Service

We're here to help - whether you have a question about a particular model, need to source a rare timepiece or would like to book an appointment instore, our online concierge and in-store experts are available 7 days a week. Contact Us

Authorised Retailer

We are an authorised dealer for all of the brands presented at The Watch Gallery. This means that your watch will come in a branded box with full papers of authenticity and at a minimum, a 2 year international manufacturer's warranty. Our relationship with the brands means that we can manage any after sales requirements you might have including full service and repairs (in and out of the warranty period) in the unlikely event that anything were to go wrong.

Money Back Guarantee

We try our best to give the best possible presentation of our products online but we admit, sometimes this still doesn't quite live up to actually trying it on. If for any reason you're not entirely satisfied with your purchase we will give you a full 14 days to change your mind. Just retain the packaging the watch was sent in and use the supplied label to send the watch back free of charge and we'll refund your payment card in full. All we ask is that the watch is sent back in an unworn, sellable condition.

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