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Shipping Information

CHRISTMAS DELIVERY  |  DELIVERY SUMMARY  |  UK DELIVERY  |  CLICK & COLLECT  |  INTERNATIONAL  |  INSURANCE  |  IMPORTANT INFORMATION  |  FAQ's

CHRISTMAS DELIVERY DETAILS

LAST ORDER DATE BY LOCATION CHRISTMAS DELIVERY DATE PRICE
UK DELIVERY    
Orders completed before 1pm Tues 23rd December Weds 24th December Free
Orders completed after 1pm Tues 23rd December Mon 29th December Free
CLICK & COLLECT    
UK Only. Last order date: 23rd December Weds 24th December Free
INTERNATIONAL DELIVERY*    
EU order by 22nd December Weds 24th December £15
Rest of the World order by 16th December Weds 24th December £25

*Please contact our team on 020 7952 2730 for further information including country-specific costs and delivery times.

DELIVERY SUMMARY

LOCATION EXPECTED DELIVERY TIME PRICE
UK DELIVERY    
Orders completed before 1pm Next Working Day Free
Orders completed after 1pm 2 Working Days Free
CLICK & COLLECT    
UK Only 2 Working Days Free
INTERNATIONAL DELIVERY    
EU 3-5 Working Days £15
Rest of the World 5-10 Working Days £25

UK DELIVERY OPTIONS

All products are shipped FREE using Royal Mail Special Delivery which is a trackable next day service delivering within the UK. A signature will be requested on receipt. If you are not in at the time of delivery, the Royal Mail will leave a card with details for arranging a re-delivery or collection at your nearest sorting office.

Please note, collections and deliveries are not made on Bank Holidays or Sundays. Please allow additional time, if ordering on or near public holidays or during Sale periods. For deliveries to Islands and the far North please allow an additional 2-3 days for delivery to avoid disappointment. For detailed delivery times to specific regions see the Royal Mail website. Finance orders can only be shipped to the billing address (the stated account address for the payment card used for the deposit payment).

CLICK & COLLECT

We offer a click & collect service within selected The Watch Gallery stores. When selecting an item you can choose to select your nearest store for delivery. Please allow 2 working days for the item to be shipped. Once received, the store will contact you to arrange a convenient collection time. Please ensure you take personal ID including the credit card used to make your payment with you to the store. Click & Collect is available only for standard credit card payments and excludes Finance and Paypal payment methods.

INTERNATIONAL DELIVERY

Dependent upon the brand and shipping location, we are able to despatch outside of the UK. Most items will be shipped on a Delivery Duty Paid basis which means that all relevant import taxes and duties will be included in the final purchase price. For a shipping, tax and duty estimate for deliveries outside of the UK, please complete the international shipping form.

IMPORTANT INFORMATION

Please check that the shipping address is correct as we are unable to redirect orders once they're in transit.

Before we can despatch your purchase, we may need to confirm your details with your card issuer. Please ensure that your billing address matches that kept on record with your card issuer. We will do our best to minimise any delay. Occasionally we may need to contact you to confirm additional security details before shipping your order.

INSURANCE

Your purchase is insured whilst in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you do not receive the goods in person (i.e. for gift orders or where an item has been signed for by a concierge/reception desk) then the person who signs for the package confirms receipt and is accountable for the package.

FREQUENTLY ASKED QUESTIONS

  • WILL TAX BE DEDUCTED FROM THE PRICE OF MY ORDER? VAT will be removed at the checkout for orders made outside of the EU.
  • IS MY DELIVERY INSURED? Yes, every delivery is fully insured whilst in transit.
  • WHAT COURIER DO YOU USE FOR INTERNATIONAL ORDERS? We use DHL for all international orders.
  • HOW CAN I PAY? You can buy via the website using Debit/Credit Card, Pay Pal or Bank Transfer – contact customer services for details.
  • HOW LONG WILL MY ORDER TAKE TO ARRIVE? Approximately 3-5 working days for orders made inside the EU. Approximately 5-10 working days for orders made outside the EU.
  • HOW DO I RETURN AN ORDER? You have 14 days to return an item bought at our full retail price to claim a refund.  Returned items must be sent back unworn and in their original condition with labels and tags intact. We do not arrange or insure International returns – please use a fully insured track able service.
  • WHAT COUNTRIES DO YOU DELIVER TO? At present we can deliver to any country in the world with the exception of Russia.
  • WILL HAVE TO PAY IMPORT TAX/DUTY? When importing goods to some countries Import Tax / Duty may apply. Please contact your local Customs Office for details.

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