To ensure your watch is delivered in time for Christmas, orders must be completed by 1pm on Monday 23rd December 2013.
Deliveries will resume on Friday 27th December but may be subject to delays in the postal system.
Any orders placed over the Christmas period are subject to availability as they may be sold in-store before the order can be completed.
If the item is out of stock we will notify as soon as possible and cancel your order.
Once a sale item has sold out it will no longer be available to order in at the sale price.
Some items are reduced due to the condition of the stock. These watches are still in full working order but may have some minor marks/damage to their exterior that do not affect the internal mechanism.
Standard UK delivery is FREE.
All parcels are sent fully insured with a trackable next day service. A signature will be requested on receipt. If you are not in at the time of delivery, our courier service will leave a card with details for arranging a re-delivery or collection at your nearest sorting office.
Please note, collections and deliveries are not made on Bank Holidays or Sundays. Please allow additional time, if ordering on or near public holidays or during Sale periods. For deliveries to Islands and the Highlands please allow an additional 2-3 days for delivery to avoid disappointment. For detailed delivery times to specific regions see the Royal Mail website. Finance orders can only be shipped to the billing address (the stated account address for the payment card used for the deposit payment).
We offer a click & collect service within selected The Watch Gallery stores. When selecting an item you can choose to select your nearest store for delivery. Please allow 2 working days for the item to be shipped. Once received, the store will contact you to arrange a convenient pick up time. Please ensure you take personal ID including the credit card used to make your payment with you to the store. Click & Collect is available only for standard credit card payments and excludes Finance and Paypal payment methods.
Tracked & Insured Delivery: £15.00
For destinations within the EU (see full list) we offer a 3-5 day tracked and insured service. All goods delivered within the EU will be charged inclusive of UK VAT.
REST OF THE WORLD
Tracked & Insured Delivery: £25.00
Dependent upon brand and destination we ship internationally using an insured and trackable service. All goods delivered outside of the EU will be charged exclusive of UK VAT and Delivery Duty Unpaid. We can arrange to ship with Delivery Duty Paid but as this varies by region please contact our customer service team for assistance.
Please check that the shipping address is correct as we are unable to redirect orders once they're in transit.
Before we can despatch your purchase, we may need to confirm your details with your card issuer. Please ensure that your billing address matches that kept on record with your card issuer. We will do our best to minimise any delay. Occasionally we may need to contact you to confirm additional security details before shipping your order.
Your purchase is insured whilst in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you do not receive the goods in person (i.e. for gift orders or where an item has been signed for by a concierge/reception desk) then the person who signs for the package confirms receipt and is accountable for the package.